
Main tool = PERSONAL SELLING supported by direct marketing, sales promos, PR & exhibitions (advertising plays minor role)
DRIP

- members must understand how a manufacturer adds value & differs from competitors
- remind downstream members of product features
- reassure in terms of continuity, value & reliability
- provide downstream with suitable levels of customer support
- provide upstream with market & performance information
- encourage downstream to carry extra stock & meet service levels
- stimulate upstream to allocate stock and promotional support
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