Systems that aid knowledge management (MR, unit 2)

Groupware

Software that provides functions for the use of collaborative work groups

e.g. Microsoft components on networked system, Google apps
Advantages: messaging, public folders, customisable views, group scheduling, delegate access, assigning tasks, workflow management (progs like Sage can notify next person responsible)

Intranets

Internal network used to share information (utilises net, protected from unauthorised access by firewall)

e.g. company newspapers, induction material
cost = staff time mainly
Benefits:

• savings (eliminate storage, printing & distribution costs)
• inc. productivity & efficiency (docs online are more widely used and easier to search)
• easier to update
• possibility of more flexible working patterns

Extranets

An intranet that’s accessible to designated authorised outsiders

Username & password required
Popular for business partners